On Friday, a couple of friends and I decided to try out this Nakumat proggie. Basically, you drive to Nakumat, buy eats and cheap beer, chill in the parking lot with music and engage in conversation. It was nice plot and was almost ruined at the end by money grabbing policy wonks. See, we didn't have empty beer bottles, so I asked the guy at the counter if I would be able to get my money back on returning the empty beer bottles. He said it was okay. So we bought the beer and proceeded to while away a good chunk of the night. When we were ready to depart, I collected the bottles and armed with my receipt went to rescue my money from other people's pockets. When I got to the returns counter, I was told by a one James that I could not have my money back. That according to company policy, as long as they had gotten their hands on your money, you were never seeing it again. I was free to pick any item from the supermarket of equal value. I tried to argue as eloquently as I possibly could, stating the facts as they were
- I was not informed of this policy before purchasing anything from the store and this is in violation of consumer rights
- I did not desire any other item from the supermarket
- No, I did not want to keep the "voucher". I was leaving the country and I wanted my money!
- I was informed by the clerk at the checkout counter that I would be able to get my money back, though he was denying this.
- I had all the relevant documentation i.e. receipt
- I had witnesses, although they were all pretty drunk
- I was pretty pissed and would possibly do all in my power to expose the company to negative publicity (never mind the fact that I cannot even get my friends to read the shit I write)
I was on the verge of causing a scene when James suggested that I could get more beer instead of my money. What? How could I not have thought of that earlier? I had just wasted a good 15 minutes standing up for consumer rights and all he had to say was "more beer". I grabbed two cans of Heineken and gave up my fight. I have done my bit for consumer rights. "BEER IS BEST"